Terms and Conditions

 

WHEN YOU ORDER
When you place an order with us, we will: 

  • Acknowledge your order by e-mail, following receipt of your order form. This e-mail will be your invoice and include details of your order and postage & packing costs.
  • Endeavour to fulfil your full order requirements. If there are any problems, we will inform you immediately by e-mail or phone and offer an alternative to you without prejudice.
  • Despatch the goods to your specified address by your chosen postage method within the specified delivery time, taking into account the number of working days since receipt of order. 

PAYMENT AND SECURITY
We will only accept payment using a valid credit or debit card. We accept the following cards; 

  • Visa
  • Mastercard 

All items are priced in Pounds Sterling and include V.A.T. @ 20%. 
Export orders will not be despatched until payment has cleared.
These conditions of Sale and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be the courts of exclusive competent jurisdiction unless we determine otherwise.

CANCELLING AN ORDER
Under the distance selling regulations, customers have the legal right to cancel their order up to seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. You must inform us by e-mail and return the goods in new and unused condition with the original packaging to us, along with a copy of the invoice or receipt. We will then issue a refund (excluding p&p) via the customers Credit Card or another chosen method. Please note it is your responsibility to pay for all return postage. Were serve the right to refuse; exchange or refund if the goods have been worn or used, unless returned under complaint and the complaint is accepted by us.

RETURNS POLICY
Every reasonable care has been taken to ensure that descriptions on our web site are accurate. If for any reason an item is not acceptable, it may be returned unused, and in its original packaging, within 30 days and a full refund for the goods only will be issued or replacement will be given.

Any exchange will incur a small cost for Admin and Postage but this is quoted at the time the exchange is completed via the telephone with a customer service member. If an error has occured on our part these costs are waivered and the exchange or replacement is covered by Alpaca Park Farms

We do not accept returns after 30 DAYS of ordering goods.
We hope you will be very happy with the goods you have purchased.

 

FAULTY GOODS
If goods are found not to be of merchantable quality, they may be returned within 10 days and a replacement will be sent, or the money refunded.

INTELLECTUAL PROPERTY

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on alpacaparkfarm.co.uk and all content located on the site shall remain vested in Alpaca Park Farm or its licensors (which includes other users).

You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, orotherwise use Alpaca Park Farms content in any way except for your own personal, non-commercial use.

You also agree not to adapt, alter or create a derivative work from Any alpacaparkfarm.co.uk content.

Any other use of alpacaparkfarm.co.uk content requires the prior written permission from Alpaca Park Farm.

 

COOKIES

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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